Spadafy VDI Managed Services

FOCUS ON YOUR BUSINESS GOALS
LET US KEEP THE LIGHTS ON

Get the most from your VDI investment

If you’ve tested or rolled out a Virtual Desktop Infrastructure you’ve seen the powerful workflow enhancements it can provide to your business, but you’ve also likely seen a shift in the type of expertise needed to keep your VDI environment operating at its full potential.

With Spadafy VDI Managed Services (VMS), you now have access to our team of senior VDI experts who will help you optimize and manage your environment and provide the best possible user experience to your staff.

  • All VMS offerings are customized to fit your budget and needs
  • Access a full team of experts for less than the FTE cost
  • Provide level 1, 2 or 3 troubleshooting and escalation support to your team and users
  • Supplement your existing team for vacations or certain segments of your stack
  • Standardize and budget your software upgrades & patching without unexpected services costs
  • Introduce best practices for change management and update processes

Why VDI Managed Services?

VDI Support without Vendor Finger Pointing

Most VDI environments consist of multiple vendor products, from Thin Clients, to Print Management, or Single Sign On, it can often be difficult to get the holistic support you need. Spadafy's VMS team spend their day working with the same software you already have in place, and provide a single point of contact to resolve issues with ALL of the pieces of your VDI environment.

Focused Monitoring & Proactive Resolution

Identifying and correcting poor user experience requires active monitoring and proactive resolution of issues, which can be a difficult juggling act for your engineers. With Spadafy VMS Monitoring, we'll be looking for inconsistencies and issues that affect your users' desktop experience, often resolving the issue before they notice or report it.

Change Management & Pre-Production Testing

Because of the nature of VDI, a single change can cause recursive issues that you may not have seen coming. Spadafy VDI Managed Services will help your team establish methodical / proven baselines and software driven automated testing against new changes. This approach eliminates the human error factor from testing and helps ensure changes don't negatively affect your users.

VDI Managed Service Frequently Asked Questions

How Is Spadafy VDI Managed Services (VMS) Different from VDI Professional Services?

Traditional VDI Professional Services focus on project-based engagements, implementing and configuring solutions that your team takes over after completion.
Spadafy VDI Managed Services (VMS) go further. We support IT teams that need ongoing help with daily monitoring, management, and troubleshooting of their end-user computing environments. Instead of a one-time setup, we become an active extension of your IT team, ensuring performance, stability, and user satisfaction every day.

Can Our Organization Purchase Services for Incidents or Escalation Only?

Yes. We offer flexible plans that let your IT staff escalate issues to our VMS team as an à la carte service. This model allows your team to offload critical incidents directly to our experts without juggling tickets between multiple vendors. When a problem arises, Spadafy steps in quickly to diagnose and resolve it so your operations stay on track.

What Solutions Are Covered Under Spadafy VMS?

Our engineers have extensive experience across nearly all end-user computing (EUC) platforms and supporting technologies. We manage and support:

  • Core VDI platforms like Citrix, VMware, and Microsoft

  • Third-party tools such as Ivanti, Imprivata, IGEL, and ControlUp

  • Server and endpoint hardware from leading manufacturers

Every organization is unique, so each Spadafy VDI Managed Services plan is customized to fit your environment, operational goals, and budget. Whether you need full-stack monitoring or targeted escalation support, Spadafy delivers solutions that keep your virtual desktop environment secure, stable, and performing at its best.

How Does Spadafy VMS Monitoring Work?

Many IT organizations lack the time or resources to fully leverage end-user analytics and monitoring tools. Spadafy VMS closes that gap.
Our team actively monitors your VDI environment, identifies potential issues before they impact users, and troubleshoots problems as soon as alerts appear. We collaborate directly with your team to ensure quick resolution and continuous performance improvement.

We’re a Smaller Team with a Strong VDI Engineer, can you provide backup support?

Absolutely. Many of our clients already have skilled VDI architects or engineers and simply need extra coverage when they’re unavailable.
Spadafy offers flexible support options — whether you need temporary coverage, ongoing monitoring, or assistance integrated with your existing VMS service. We adapt to your team’s needs so your environment always stays optimized and supported.

VDI Managed Services Offerings

SECURITY & SIEM

TESTING / PRE-PROD

FLEXIBLE OPTIONS


MONITORING


DOWNTIME ASSIST


PROACTIVE SUPPORT

UPGRADES

STAFF AUG

ESCALATION

Ready to Learn More About
Spadafy VDI Managed Services?

Setup an Introduction to Spadafy

Schedule a meeting with Spadafy VDI Managed Services Program Managers to see if VMS is the right fit for your organization.

EMAIL: INFO@SPADAFY.COM